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Privacy policy

Bootstock keeps personal information like your name, address, email address, or phone number private and for process and delivery purposes only.  This is in line with the dutch WBP (wet bescherming persoonsgegevens) law. Bootstock does not rent, sell, or share personal information about you with other people or non-affiliated companies.

Delivery time

Orders should arrive within 2-5 workdays after we have received payment. It may vary depending on the destination. Bootstock is not responsible for any delays of your package during delivery. Bootstock has no control over this. By placing an order with us, you accept the risk that your package may be delayed during shipment.

Lost or damaged items

You understand and agree that Bootstock shall not be liable for any direct or indirect damages done by any of the services we provide. All item are purchased at own risk. Any damage caused from shipping is to be taken up by you with the shipping company. Bootstock will provide you with the tracking number and contact information for the shipping company as needed. Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company. We do not assume any responsibility for lost packages.

Import tax

When ordering good from Bootstock for international deliveries you may be subject to import duties and/or taxes that apply to your country, Bootstock is not responsible for any charges that are incurred from customs/duties whatsoever. Any additional charges for customs clearance are considered outside of our control and Bootstock cannot predict the value of what these charges may be. For further information on custom and excise policies in your country, please contact your local customs office.

Payment methods

Purchases made through the Bootstock online store are secured through trusted internet payment processing companies. All personal debit and credit card information transmitted are handled through secure connections. All personal contact information transmitted to us will not be shared, sold or solicited. Complete the order form true and complete to the best of your knowledge and belief.

Refunds & exchanges

Customers can return item(s) within 14 days at your own expense (non-used item(s) in new condition). If you return an item requesting a refund within 15 and 30 days of the item being delivered to you or a collection point, you receive an Bootstock gift voucher for the amount equivalent to the price you paid for the item.

Bootstock will either exchange the item(s) and send it to you for free or refund your money minus shipping costs and/or additional fees. Both the returned item(s) and the packaging has to be in unused, new condition, if the product packaging is damaged we will charge a fee of at least 15% of the value of the merchandise. 

Cancellation of orders: if an in-stock/activated order is cancelled before it has been sent out we reserve the right to charge a restocking fee of €5.00.

Sale returns

Sale returns will be refunded via gift vouchers to spend at Bootstock

Usage restrictions

The entire content of the website of Bootstock is copyrighted as a collective work under copyright laws, and coordination, arrangement, and enhancement of the content. The content of the Bootstock website, and the site as a whole, are intended solely for the personal, noncommercial use by the users of our site.

You may download, print or store selected portion of the content, provided you (1) only use these materials for your own personal, noncommercial use, (2) do not copy or post the content on any network computer or broadcast the content in any media, and (3) do not modify or alter the content in any way, or delete or change copyright or trademark notice.

No right, title or interest in any content or materials is transferred to you as a result of any such activities. Bootstock reserves complete title and full intellectual property rights in any content you download, reproduce, print, redistribute or store from this website.
Except as noted above, you may not copy, download, reproduce, modify, publish, redistribute, retransmit, publicly display, publicly perform or create derivative works from the content without first obtaining written permission from Bootstock.

DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by Bootstock and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly. However, Bootstock takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.